Refund policy
Refund Policy
Every order is handled with care, and my goal is for you to feel confident and happy with your purchase from Alisha Morgan Art.
Because many items sold through the studio are original, one-of-one artworks, return eligibility varies by product type.
Original Artwork
All sales of original artwork are final.
Original paintings are one-of-one works and are removed from availability once purchased. For this reason, returns or exchanges are not accepted for change of mind, size preference, color preference, or placement concerns.
If you have questions about scale, color, framing, or placement before purchasing, please contact me. I’m happy to help you decide whether a piece is right for your space.
Commissioned Artwork
Deposits and payments made toward commissioned artwork are non-refundable once work has begun.
Because commissions are created specifically for an individual client, completed commissioned works cannot be returned or exchanged.
Any commission-specific terms provided before the project begins will also apply.
Prints, Home Goods & Other Products
If you receive a non-original product that is damaged, defective, or incorrect, please contact me as soon as possible so I can review the issue and determine the appropriate solution.
Returns for change of mind are not guaranteed and must be approved before anything is mailed back.
Please do not return an item without contacting me first.
Damaged Artwork or Orders
If your artwork or order arrives damaged, contact me as soon as possible at alishamorgan10@gmail.com.
Please include:
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your order number
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clear photographs of the artwork or item
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photographs of the exterior packaging
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photographs of the interior packaging
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photographs showing the damage
Please keep all original packaging until the issue has been reviewed.
Depending on the circumstances, an approved resolution may include repair, replacement where possible, store credit, or refund.
Because original artworks are one of one, replacement may not always be possible.
Incorrect Orders
If you receive the wrong item, please contact me at alishamorgan10@gmail.com so I can correct the order.
Shipping Costs
Original shipping charges are generally non-refundable unless the order was incorrect or an approved refund specifically includes shipping.
Return shipping costs, when applicable, will be determined based on the circumstances of the return.
Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
Please allow additional processing time for your bank or payment provider to post the refund after it has been issued.
Questions
If you have any questions or concerns about your purchase, please contact: